Ordering and Shipping

Ordering TriActive America equipment is quite easy. The fact that we have numerous sales representatives across the country and additional customer support at our corporate headquarters makes it convenient for our customers. Sales representatives help to handle the order from beginning to end. Sales representatives assist in choosing and recommending equipment and offer turn-key service (face-to-face meetings, installation, surfacing, site walks, etc.).

Customers place their order with a sales representative, who then sends a purchase order to TriActive America to be processed. Once the purchase order is received by TriActive America, an invoice and work order are created and entered into our outgoing orders schedule. The warehouse crew’s procedures include thorough quality checks, careful packaging, and palletization before shipment.

The order is then loaded onto a freight truck and delivered to the customer’s desired location. From the time the purchase order is received to the delivery is generally less than 30 days. Rush order services are available for an additional cost.

In an effort to reduce shipping costs and in-transit damage, we package our equipment on pallets. This “palletization” entails a two-step process of first creating a computer-assisted drawing (CAD) and then assembling the equipment on the pallet. The CAD software allows us to electronically manipulate the equipment to optimize the load before physically moving the equipment around in the warehouse. Another benefit of shipping the equipment on pallets is that the installation team can quickly and safely unload the equipment, further reducing the risk of damage.

Here is an example of a pallet drawing (left) and a photo (right) of the end result: