Frequently Asked Questions

We recommend using safety surfacing with all installations, but it is not required. The most common surfacing options used are: Poured in Place rubber (PIP), Engineered Wood Fibers (EWF), and Decomposed Granite (DG).

Installing equipment onto grass is okay, but be aware of a few important recommendations. On grass, it is important not to have the grass growing directly around the equipment as lawn maintenance equipment can damage it; we recommend cutting grass back 8 to 10 inches away from equipment. It is also vital to avoid having sprinklers or fertilizer come in direct contact with the equipment as the chemical additives can have a negative impact on the powder coating. Avoid standing water around the equipment; having proper drainage is critical because pooled water can lead to corrosion build up on the steel.

Installing equipment onto a concrete pad is okay. Our surface mountable equipment allows an easy installation onto a pad. PIP is a common finishing surface over a pad. Avoid standing water around the equipment; having proper drainage is critical because pooled water can lead to corrosion build up on the steel.

A maintenance check should be performed on a consistent basis. Please follow the TriActive America Maintenance Plan that was supplied with your warranty document.

Each piece of equipment comes with an Installation Specification explaining the correct installation process for that specific product. In general, all products are anchored in concrete that safely secures the equipment. Many products are surface mountable and come with anchor bolts that are secured into the concrete.

Contact your local sales representative and they can assist you with a touch-up paint kit.

Contact your local sales representative immediately. If your representative is not available, please call TriActive America at (800) 587-4228, we will assist you in gathering the appropriate information needed to submit a claim.

Contact your local sales representative to assist you with pricing and placing your order.

The equipment is checked and examined by our warehouse personnel. The equipment is tested for proper functionality and safety. Any cosmetic scratches that have occurred during shipping to warehouse from the factory are touched up with our touch up paint kits. The equipment comes securely packaged on top of pallets and is both bubble wrapped and shrink wrapped for added protection during transit. We ship orders using a common freight carrier (truck).

The client that placed the order for the equipment is ultimately responsible for maintaining the equipment.

Graffiti is the most common issue that we hear about. We can supply graffiti remover upon request. Vandalism is not covered under the warranty. Replacement parts and products can be ordered through your local sales representative.